The Products are delivered to the delivery address indicated on the order form by Tracked Letter.
The parcel is delivered according to the shipping method chosen by the Customer and is given to the addressee against signature of a delivery slip (depending on the shipping method).
The products are delivered worldwide. No delivery can be made to a hotel or post office box address.
Stellar is committed to shipping all orders placed before noon on the same day (business days only). However, during busy periods such as Christmas, Stellar reserves the right to extend the shipping time to 72 hours.
What are the delivery times?
From Monday to Friday before 10am:
Packages leave at 10am - so you must place your order the day before or the day of before 9am for same day departure.
Friday after 10am, weekends and holidays:
Orders leave on Monday morning.
From the dispatch of the order, the average delivery times are as follows:
24 h to 48 h in Metropolitan France;
2 to 5 days in Corsica, the West Indies and Europe and the United Kingdom;
5 to 10 working days for international deliveries.
It is specified that any change of delivery address made by the Customer after the order has been registered may result in an extension of the delivery time.
If Stellar is unable to deliver on the date indicated or within the period indicated at the time of the order, the Customer may cancel the order under the conditions provided for in Article L 216-2 of the French Consumer Code, i.e., by registered letter with acknowledgement of receipt, after having enjoined Stellar to make the delivery within a reasonable period of time by registered letter with acknowledgement of receipt, without Stellar having complied.