CUSTOMER'S RIGHT OF WITHDRAWAL
In accordance with the provisions of Articles L 221-18 and following of the Consumer Code, the Customer may cancel his order at his discretion without giving any reason. To do so, he has a right of withdrawal. He may exercise this right (or a third party designated by him, with the exception of the carrier) within a period of 14 days from the date of receipt of the Product.
Before the expiration of this 14-day period, the Customer must inform Stellar of his/her decision to withdraw either by sending the withdrawal form at the bottom of the GTC by cutting it out or by sending it in your package, after having duly filled it out, or by sending an e-mail clearly and unambiguously expressing this decision and mentioning the order number to: firstname.lastname@example.org
The Customer must return the Product, at his/her own expense (unless the Product is not in conformity or has a manufacturing defect), to Stellar, at the address mentioned on the withdrawal form, at the latest within 14 days following the communication of his/her decision to withdraw.
Stellar strongly advises its Customers to return the products by registered mail. Customers may also choose the carrier of their choice. It is therefore recommended that proof of this return be provided, which implies that the Products be returned with tracking or by any other means giving a certain date.
Stellar will issue a credit note to the Customer for the amount of the returned Product, including shipping costs, no later than 14 days from the date that Stellar actually picks up the Product or from the date that the Customer provides proof of shipment of the Product.
Returned Products cannot be replaced or exchanged. A new order will have to be placed online.
Regarding the return of personalized products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal can not be exercised for contracts for the supply of goods made to the specifications of the consumer or clearly personalized. However, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).