FAQ
Stellar Jewelry
Stellar jewelry is gold and white gold (rhodhium) plated and made of brass (an alloy of copper and zinc). The diamonds set are zirconium.
Our jewelry is designed in our Parisian studio in France. We then work with suppliers selected based on their jewelry expertise, craftsmanship, and knowledge. Our link chains are made in Italy. Our zirconium jewelry is made in East Asia.
No, there is no such thing as waterproof fashion jewelry, but Stellar jewelry is water resistant due to the high quality of the gold plating. However, it is not recommended to put Stellar jewelry in water.
Yes, we offer a collection of jewelry that can be personalized with letters. You can have a name or word on bracelets, anklets, and necklaces, as well as letters on earrings.
Yes, our earrings and studs can be used as piercings.
No, all availabilities are mentioned on our website. We work in small quantities to avoid overproduction. Due to the recentness of our brand, we have not yet generalized our offer in gold and white gold.
In addition to the legal guarantees to which we are bound, there is a commercial guarantee that covers the repair of jewelry (replacement of the clasp, broken chain, stones to be reattached). The Customer can request the application of this guarantee by mail (by returning the Product to us) or by going directly to the store with the Product and proof of purchase. This guarantee is free. This guarantee runs from the date of delivery of the Product for a period of one (1) year.
This commercial warranty does not apply:
- to non-compliant uses as well as to defects in use
- to deterioration due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes
- in the event of abnormal maintenance or lack of maintenance and hygiene
- in the event of natural wear and tear, interventions carried out on the jewel by any person not mandated by Customer Service as well as deterioration resulting from such intervention.
Our jewelry is hypoallergenic. If you are allergic to gold plated earrings, or if you get a rash or itching while wearing them, try putting a little clear nail polish on the stud and roller. When it eventually wears off, simply reapply it.
Jewelry Care
Chlorine, salt water, and fresh water can damage precious metals by tarnishing or eroding them. Gold plating is particularly susceptible to damage from chlorine, which can permanently damage or discolor the metal. Soapy water from baths and showers can also leave a thin film, which makes the metal appear dull. Be careful to avoid humidity or extreme heat, as this can cause tarnishing. Do not bathe or shower while wearing your Stellar jewelry, and remove rings when washing your hands.
Do not bathe or shower while wearing your Stellar jewelry, and remove rings when washing your hands. Always remember that your Stellar jewelry should be the last thing you put on and the first thing you take off when getting ready. Your jewelry is especially susceptible to damage from the effects of chemicals found in perfumes, hairspray, makeup, nail polish remover, body oils, suntan lotions, and deodorants.
The cleanliness of your jewelry affects its appearance. We advise you to wash your jewelry with physiological serum or demineralized water and with a cotton pad to remove any trace of dirt that could tarnish it. Cleaning if done too often can, on the contrary, damage your jewelry, to be done only if necessary.
Always remember that your Stellar jewelry should be the last thing you put on and the first thing you take off when getting ready. Always store your jewelry individually, preferably in your soft-lined Stellar box or pouch, to prevent your Stellar jewelry from rubbing, scratching, or tangling. Also, remember to keep your chains attached so they don’t get tangled. This will also keep your Stellar jewelry safe from air, which causes oxidation.
Sustainable development
Yes, our jewelry is sustainable. We work in small quantities to avoid overproduction. We also offer a re-gilding service to avoid overconsumption of costume jewelry.
Eco-friendly jewelry cases with our Stellar logo printed on them!
- Sustainable materials: Our Stellar jewelry boxes use FSC® certified cardboard and water-based glue. We have the boxes produced in a factory in Denmark. As a result, the boxes have a much lower carbon footprint, as this minimizes CO2 emissions for transporting the boxes.
- Tarnish-Free Packaging: Stellar packaging does not contain chemicals that accelerate tarnishing. Use our beautiful Stellar jewelry boxes and keep your jewelry shiny and tarnish-free for longer!
Order / Shipping
You will find our general conditions of sale at the bottom of the page.
Yes, we ship internationally. Products are delivered worldwide. No deliveries can be made to a hotel or PO Box address.
Delivery costs are free for purchases over €50, otherwise they amount to €5 per order.
What carriers do you use?
Respondido por We use all major carriers.
Tracking / Delivery
From the time the order is shipped, the average delivery time is as follows:
- 24 to 48 hours in mainland France.
- 2 to 5 days in Corsica, the Antilles, Europe and the United Kingdom.
- 5 to 10 working days abroad.
Once the order is placed, you will receive an email from the carrier with the tracking information. If you do not receive it, please send an email to bonjour@stellar.paris to obtain your tracking number.
Once you receive the order tracking email, the carrier is responsible. Stellar is not responsible for lost or stolen packages (which happens very rarely). However, if this happens to you, please contact us at bonjour@stellar.paris and we will do our best to clarify the situation and help you find the package.
Return / Exchange
In accordance with the provisions of Articles L 221-18 et seq. of the Consumer Code, the Customer may cancel his order at his discretion without providing any reason. To this end, he has a right of withdrawal. He may exercise it (or a third party designated by him with the exception of the carrier) within 14 days of receipt of the Product. Before the expiry of this 14-day period, the Customer must inform Stellar of his decision to withdraw either by sending the withdrawal form at the bottom of the General Terms and Conditions by cutting it out or in your package, after having duly completed it, or by sending an email expressing this decision clearly and unambiguously and mentioning the number of his order to: bonjour@stellar.paris The Customer must return the Product, at his expense (unless the product is not compliant or has a manufacturing defect), to Stellar, at the address indicated on the withdrawal form, at the latest within 14 days following the communication of his decision to withdraw. Stellar strongly advises its Customers to return the products by registered letter. The Customer also has the option of choosing the carrier of his choice. It is therefore recommended to keep proof of this return, which implies that the Products are returned with a parcel tracking, or by any other means giving a certain date. Stellar will send the Customer a credit note for the amount of the returned Product, including shipping costs, no later than 14 days from the date on which Stellar actually collected the Product or from the date on which the Customer provided proof of shipment of the Product. It is not possible to replace or exchange returned products. You will have to place a new order online. For returns of personalized products: Article L 121-20-2 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized. However, we undertake to reimburse you for clearly personalized products that do not correspond to your order (defective or non-compliant).
The return of jewelry does not apply if:
- there are non-compliant uses of the jewel as well as defects in use.
- there is deterioration due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
- there is abnormal maintenance of the jewelry or lack of maintenance and hygiene.
- there is natural wear and tear, work carried out on the jewelry by any person not authorized by Customer Service, as well as damage resulting from such work.
Yes, you can trade in your Stellar jewelry.
The exchange of products does not apply if:
- there are non-compliant uses of the jewel as well as defects in use.
- there is deterioration due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes.
- there is abnormal maintenance of the jewelry or lack of maintenance and hygiene.
- there is natural wear and tear, work carried out on the jewelry by any person not authorized by Customer Service, as well as damage resulting from such work.
You can't find answers to your questions
You can contact us via our contact page or via bonjour@stellar.paris! We will be happy to help you.